FAQ
General FAQs
How do you offer competitively priced hosting?
Since we started in 2012 the team at HostVenom always strived to maximize client value. Our company has invested in company owned geared in order to achieve this mission and partnered with providers that share our values for service standards.
How does HostVenom provide Support?
Bare Metal Dedicated Servers
Do you overclock your servers or allow your servers to be overclocked?
No, we do not overclock our servers, nor do we permit overclocking on any of our services. All systems operate within standard performance thresholds suitable for a datacenter environment.
Do you underclock your servers or limit power usage?
No, we do not underclock our servers or impose power usage limits. Unlike other providers who might adjust power and performance to optimize their ratios, we maintain our bare metal dedicated servers at full performance capacity.
Do Bare Metal Servers have ipv6?
A /64 subnet of IPv6 is available upon request after deployment. Please open a Support Ticket to request an ipv6 address.
What type of management is included with a Bare Metal Dedicated Server?
All Bare Metal Dedicated Servers are self-managed. As a customer, you are fully responsible for managing and maintaining your machine. Our team is available to provide network and hardware support only.
Who is responsible for the data on a Bare Metal Dedicated Server?
Users are responsible for managing their data and establishing a backup routine for their Bare Metal Dedicated Server that meets their needs. We recommend establishing a regular backup external from your Dedicated Server to support data recovery in the event of hardware failure.
Why are backups important to have with a Bare Metal Dedicated Server?
Data loss and data corruption are inescapable threats to every web application and business, whether due to hardware failures, human error, or cyberattacks. Therefore, it is crucial that you develop a backup strategy.
Are hardware failures possible on Bare Metal Dedicated Server?
Yes, while rare, hardware failures can occur on bare metal dedicated servers, but we will immediately replace failed hardware upon request.
VPS questions
Do VPS services have ipv6?
Not at this time.
Colocation questions
What is Colocation?
Colocation is when individuals or organizations place their own computing hardware (e.g. servers, networking switches) in space rented in a physical data center owned and/or operated by a third party.
How do you meter power on my server for Single Server Colocation?
We measure your power usage before your server is racked in our colocation space and confirm the peak usage on boot is covered by the power allocation you have purchased. If your server draws more power than you purchased, we will reach out to you about upgrading before we rack your machine.
Do you offer redundant power and network?
Redundant power and network options are available. Reach out to our sales team to discuss availability and pricing.
Can I access my single-server colocation on the data center floor?
No, single-server colocation customers are not permitted on the data center floor. If you need to perform maintenance on your system, our Remote Hands service can retrieve your server and bring it to the setup room for you to work on. Please note that Remote Hands fees apply.
How much does Remote Hands service cost for tasks like drive replacements?
Remote Hands is billed in 15-minute increments. For the latest pricing, please contact our Sales team.
Is Remote KVM available, or is IPMI required?
For single-server colocation, IPMI is required. However, full-rack colocation customers are not subject to this requirement. Remote KVM is available and billed hourly, please check with Sales for current rates.
What happens if I exceed my 30TB bandwidth plan?
For single-server colocation, you will receive a warning before reaching your bandwidth limit, giving you the opportunity to upgrade. If you exceed the limit without upgrading, your switch port will be suspended. For full-rack colocation, overages are automatically billed.
Does your DDoS protection use Corero? Does it protect against internal attacks?
Yes, we use on-premise Corero DDoS protection alongside internal monitoring systems. While we have not encountered instances of customers attacking each other within our network, any such activity would result in the termination of the offending accounts.
Is IPv6 available, and does it include DDoS protection?
Yes, IPv6 is available. Our standard DDoS protection also applies to IPv6 traffic.
If I colocate multiple servers but don’t have a full rack, can they be connected via a private VLAN?
Yes, we can configure your servers within a private VLAN upon request.